COVID-19

As we are now in a Tier 4 Covid-19 area (and I am in at risk category), I wont be undertaking visits to work inside customers houses.  I have purchased software to enable me to remotely assist with most problems on your PC or Laptop.

If you have a serious problem such as the laptop/PC is not loading into Windows, have a problem with a mobile phone or tablet or you need some new hardware set up, then please contact me and arrange an appointment to do a distance drop off (or collection) of your kit. I will work on it and contact you (after it has been fully disinfected) to arrange a time for your items to be collected/returned.  If you are not confident in unplugging your kit to bring to me then I will wear the appropriate PPE during pickup and return of your kit and would hope that you would wear a mask and remain socially distant.

Please contact me to book your remote assistance appointment or distance drop off (or collection) by contacting me on 01329 512764 or 07917 204939 Monday to Friday 09.30 to 19.00 and 10.00 to 17.00 Saturday.

I will send you an email with instructions on how to get it to work just before the arranged appointment date and time.

I will be charging my standard hourly rate for support either via remote assistance or with items delivered to/collected by me.  Payment is preferred by BACS, but payment can also be made by credit / debit card, cash or cheque.


Check to ensure that Remote Assistance Software is not blocked 

To save time before your remote assistance appointment please click on the following link:  https://www.teamviewer.com/en/download/windows/ if the website displays correctly then your internet provider HAS NOT blocked access to Remote Assistance Software.

If the TeamViewer website has not been displayed correctly, and you have an error on screen such as "the page can not be displayed" or "it has been marked as harmful and blocked" then you will need to contact your Internet Provider and get them to remove the feature that is blocking Remote Assistance Software.  

Talk Talk seem to have updated their routers so that Remote Assistance software is blocked for all customers.  Before your agreed remote assistance appointment with me, please try to remove this block (which Talk Talk call HomeSafe) by following the instructions below.

To Turn off Talk Talk HomeSafe

  1. Log into  My Account – Click on https://myaccount.talktalk.co.uk/myservices/Network/homesafe 
  2. Enter your Talk Talk My Account user name and password
  3. Select View HomeSafe settings
  4. Scroll down to Scam Protection and Select OFF 
  5. Confirm Turn Scam Protection Off within the popup window
  6. Power Off the Talk Talk Router and wait 30 seconds and turn it back on
  7. Check to see if Remote Assistance Software is now unblocked.  If it is still not working then wait up to 24 hours before contacting your internet provider for assistance.