I have returned to my normal working practices (and visiting customers in their homes and businesses) but I am still following the rules of social distancing and the wearing of masks.  

I am in the high risk medical category and won't have had my third vaccine until the end of November 2021, so I will be taking every precaution necessary to not only protect my customers but to protect my wife and I.


If the Government put the country on another Covid-19 enforced lockdown then I will book appointments in my diary and will email instructions to you detailing what you will need to download for me to fix your problems remotely.  If you have a serious problem such as the laptop/PC is not loading into Windows, have a problem with a mobile phone or tablet or you need some new hardware set up, then please contact me and arrange an appointment to do a distance drop off (or collection) of your kit. I will work on it and contact you (after it has been fully disinfected) to arrange a time for your items to be collected/returned.  If you are not confident in unplugging your kit to bring to me then I will wear the appropriate PPE during pickup and return of your kit and would hope that you would wear a mask and remain socially distant.

Please contact me to book your remote assistance appointment or distance drop off (or collection) by contacting me on 01329 512764 or 07917 204939 Monday to Friday 09.30 to 19.00 and 10.00 to 17.00 Saturday.

I will send you an email with instructions on how to get it to work just before the arranged appointment date and time.

I will be charging my standard hourly rate for support either via remote assistance or with items delivered to/collected by me.  Payment is preferred by BACS, but payment can also be made by credit / debit card, cash or cheque.