In accordance with the governments Covid-19 guidelines I am currently keeping visits to customers houses to the minimum, and am still using software to help me remotely assist with most problems on your PC or Laptop.
If you have a serious problem such as the laptop/PC is not loading into Windows, have a problem with a mobile phone or tablet or you need some new hardware set up, then please contact me and arrange an appointment to do a distance drop off (or collection) of your kit. I will work on it and contact you (after it has been fully disinfected) to arrange a time for your items to be collected/returned. If you are not confident in unplugging your kit to bring to me then I will wear the appropriate PPE during pickup and return of your kit and would hope that you would wear a mask and remain socially distant.
Please contact me to book your remote assistance appointment or distance drop off (or collection) by contacting me on 01329 512764 or 07917 204939 Monday to Friday 09.30 to 19.00 and 10.00 to 17.00 Saturday.
I will send you an email with instructions on how to get it to work just before the arranged appointment date and time.
I will be charging my standard hourly rate for support either via remote assistance or with items delivered to/collected by me. Payment is preferred by BACS, but payment can also be made by credit / debit card, cash or cheque.
Come the 17th May 2021 I will be returning to my normal working practices (and visiting the majority of customers in their homes) but will still be following the rules regarding social distancing and the wearing of masks. I am in the high risk medical category and won't have had my second vaccine until the end of May 2021, so I will be taking every precaution necessary to not only protect my customers but to protect my wife and I.